Versand

1. Order Processing Time

All products sold are custom-modified controllers and are carefully tested before shipment.

  • Orders available in stock are processed within 1–3 business days.
  • Built-to-order items are sent within 5 to 10 working days.
  • Processing time includes final quality checks and packaging.
  • Orders are not shipped on weekends or public holidays.

If there is any delay, we will notify you by email.

2. Shipping Destinations

We currently ship internationally.

If your country is not listed, please contact us before ordering.

3. Shipping Methods & Delivery Times

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times:

  • Domestic / EU shipping: 3–7 business days
  • Other destinations: 7–14 business days (if applicable)

Delivery times are estimates and may vary due to:

  • Carrier delays
  • Customs processing (if applicable)
  • Peak seasons or holidays

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Shipping method
  • Order weight and size

Any applicable shipping fees will be clearly displayed before payment.

5. Tracking Information

Once your order has shipped:

  • You will receive a shipping confirmation email.
  • Tracking information will be provided when available.

Please allow up to 24 hours for tracking updates to appear.

6. Customs, Duties & Taxes

For orders shipped within the EU/EEA:

  • No customs duties apply.
  • VAT is handled according to applicable regulations.

For shipments outside the EU/EEA (if offered):

  • The buyer is responsible for any customs duties, taxes, or import fees imposed by the destination country.

7. Incorrect Address or Failed Delivery

Please ensure that your shipping address is correct at checkout.

We are not responsible for:

  • Delays or non-delivery due to incorrect or incomplete addresses.
  • Packages returned to us due to failed delivery attempts.

If a package is returned to us due to an address issue, additional shipping fees may apply for reshipment.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date).
  • Provide photos of the packaging and product (if damaged).

We will work with the carrier to resolve the issue and, where appropriate, arrange a replacement or refund.

9. Contact

For shipping-related questions, please contact us at business@krassgaming.com

Please include:

  • Order number
  • Shipping address
  • Description of the issue

10. Important Notice

Products sold are custom-modified original controllers and are shipped after functional testing.

Shipping delays caused by carriers are outside our control, but we will always assist where possible.