Palautuskäytäntö

Returns, Right of Withdrawal & Warranty

Every Krass Gaming controller is an upgraded, custom-built unit made with custom and modified parts — none are standard off-the-shelf controllers. We sell them two ways, and the return rules depend on which applies to your order:

  • Built-to-order — assembled for you, to the configuration you choose, after you place your order.
  • In-stock — already built and held in our inventory, bought as-is.

Please read the section that matches how you bought your controller.

1. Built-to-order controllers (change of mind)

Controllers assembled for you after your order, to your chosen specification (shell, buttons, LEDs, remapping, TMR joysticks and other options), are made to your specification and are therefore not eligible for the 14-day right of withdrawal.

As a voluntary goodwill gesture, we will still accept a return of an unused, undamaged built-to-order controller within 14 days of receipt, on these terms:

  • A 20% restocking fee is deducted from your refund.
  • You pay the return shipping.
  • The controller must come back unused and undamaged, in its original storage bag with all accessories and documentation. Damage or excessive wear will be charged based on the cost of repair or replacement.

This goodwill option does not affect your rights if the controller is faulty (Section 3).

2. In-stock controllers (change of mind)

If you bought a controller that we had already built and were holding in stock, you have a 14-day right of withdrawal:

  • Tell us within 14 days of receiving the controller (email business@krassgaming.com or open a ticket on our Contact Us page).
  • Return the controller to us within 14 days of notifying us.
  • We refund the price you paid, including the original standard outbound shipping, within 14 days of being notified — we may hold the refund until we receive the unit back or you show proof it has been sent.
  • You pay the cost of return shipping.
  • We may reduce the refund if the controller shows a loss of value from handling beyond what is needed to check its nature and function, to the extent of that actual loss.

You are welcome to open and inspect the controller as you would in a shop.

3. Krass Gaming Warranty

Krass Gaming provides a 12-month (1-year) warranty from the date of purchase against manufacturing defects, on both built-to-order and in-stock controllers. If a covered defect appears within this period, we will repair or replace the controller at our discretion, free of charge, within a reasonable time. We pay the return shipping on valid warranty claims.

What's covered: manufacturing and material defects present at delivery.

What's not covered: normal wear of consumable parts (e.g. batteries) and protective coatings designed to diminish over time; accidental damage; liquid damage; misuse; and modifications or repairs carried out by anyone other than Krass Gaming.

Your statutory rights under Norwegian consumer law apply in addition to this warranty and are not affected by it.

4. How to make a claim

  1. Contact us as soon as you notice the issue at business@krassgaming.com or via the Contact Us page.
  2. Please include a short video of the fault and clear photos of the controller and its serial number. This helps us diagnose the issue quickly and process your claim.
  3. We'll confirm next steps and, for valid claims, arrange return shipping at our cost.
  4. Once we receive and inspect the controller, we'll confirm the outcome. Refunds may take up to 7 days to appear depending on your bank.

5. Customers outside Norway

If you are buying from elsewhere in the EU/EEA, the mandatory consumer protection law of your own country applies in addition to this policy.