Frequently asked questions

We focus on durability, comfort and long-term reliability. Every controller is hand built in Norway with TMR joysticks against stick drift, then calibrated and tested before it ships.

Yes. They are comfortable, durable and easy to use for gamers of all ages.

TMR (tunnel magnetoresistance) measures the stick position magnetically, without wear on contact surfaces. That removes the cause of stick drift. TMR is the most advanced joystick technology on the market right now.

They feel much like the original joysticks, but they are more precise and use less power. Most importantly, because they work magnetically, they do not wear out the way ordinary joysticks do.

Please get in touch and tell us which design you like. We will do our best to source it for you.

They are custom-assembled controllers. Each one is built on original Sony PS5 electronics from tested donor controllers, combined with new TMR joysticks and the parts you choose in the configurator.

The internal circuit board comes from a previously owned controller, but every unit is fully rebuilt, tested and sold as a custom product. It is not a refurbished or factory-new Sony controller.

The internal electronics (the circuit board and selected internal components) come from original Sony PS5 controllers that were previously owned. These are often called donor controllers. The TMR joysticks are always new. Shells and buttons are new too, unless you choose an original, standard or painted Sony option in the configurator: those are cleaned Sony parts from the donor controller.

Original Sony circuit boards are high quality, durable and made for long-term use. Before assembly, all electronic components are tested, inspected and verified to be fully working.

The reused electronics are tested before assembly, and every custom controller is carefully assembled and tested to make sure it works reliably.

Yes. We follow a cleaning process with organic cleaning products before reusing parts from donor controllers. Electronics go through a separate cleaning process with professional contact cleaner.

Electronics such as circuit boards, chips and joysticks do not pose a health risk when they are clean and working. They are solid state and do not give off harmful chemicals in normal use. Once properly cleaned and tested, preowned electronics are generally safe to use.

If you have severe allergies or other sensitivities, please tell us before you order. On request we can build your controller on a brand-new original Sony controller instead of previously owned parts. This adds roughly 500 to 700 NOK, because we have to buy a new controller. We confirm the exact price with you and update your invoice before any work starts.

No. Our products are custom-assembled controllers. Sony Interactive Entertainment and Microsoft are not affiliated with, and do not endorse, Krass Gaming or our products.

Right here in our shop. Build your own in the configurator, or order one like an earlier build.

Vipps, MobilePay, Klarna, Visa, Mastercard, Apple Pay and Google Pay in a secure Shopify checkout.

Custom builds are made to order and ship within 10 to 15 working days. Delivery normally takes 3 to 5 working days in Norway and 3 to 7 working days in Sweden and Denmark. It can take longer around holidays or because of customs.

In Norway we ship with Posten, Helthjem and PostNord. To other countries we ship with Posten.

Yes. You can send in your own compatible controller. Controllers with stick drift are welcome, because we replace the joysticks anyway. All other core functions must work. If we find other faults, we will tell you about any extra cost before we start.

Using your own controller lowers the price by about 250 NOK, because we do not need a donor controller. We confirm the final price before work begins.

Contact us through our contact page or by email, and we will help you as quickly as we can.

Controllers built to order are made to your specification and have no 14 day right of withdrawal. As a goodwill gesture we still accept an unused, undamaged build within 14 days of receipt. A 20 % restocking fee is deducted and you pay the return shipping. If the controller is faulty, our 12 month warranty and your rights under consumer law apply.

All our custom controllers have a 12 month warranty from the day you receive your order. It covers manufacturing and material defects that appear under normal use. If a covered defect shows up in that time, we repair or replace the controller free of charge, and we pay the return shipping. Contact us with your order details and a short description of the problem, and we will help you quickly.

• Normal wear of consumable parts, such as batteries, and of protective coatings that are made to wear down over time
• Accidental damage
• Liquid damage
• Misuse
• Modifications or repairs done by anyone other than Krass Gaming

Your rights under consumer law always apply in addition to the warranty.

Once a controller is modified, the manufacturer warranty normally no longer applies. Instead we give a 12 month warranty on all our controllers, and your statutory consumer rights always apply.