Retningslinjer for angrerett

Every Krass Gaming controller is an upgraded, custom built unit made with custom and modified parts. None are standard off the shelf controllers. All controllers sold in our shop are built to order: assembled for you, to the configuration you choose, after you place your order.

1. Built to order controllers (change of mind)

Controllers assembled for you after your order, to your chosen specification (shell, buttons, LEDs, remapping, TMR joysticks and other options), are made to your specification and are therefore not eligible for the 14 day right of withdrawal.

As a voluntary goodwill gesture, we will still accept a return of an unused, undamaged built to order controller within 14 days of receipt, on these terms:

A 20% restocking fee is deducted from your refund.
You pay the return shipping.
The controller must come back unused and undamaged, in its original Krass packaging with all accessories and documentation. Damage or excessive wear will be charged based on the cost of repair or replacement.

This goodwill option does not affect your rights if the controller is faulty (Section 3).

2. Repairs

We start a repair when your controller arrives, with your consent given when you register the repair. Once the repair has been carried out, the right of withdrawal no longer applies. Faults in our repair work are covered by your rights under Norwegian consumer law, and by the optional repair warranty if you chose it.

3. Krass Gaming Warranty

Krass Gaming provides a 12 month (1 year) warranty from the day you receive your order against manufacturing defects on all built to order controllers. If a covered defect appears within this period, we will repair or replace the controller at our discretion, free of charge, within a reasonable time. We pay the return shipping on valid warranty claims.

What's covered: manufacturing and material defects that appear within 12 months under normal use.

What's not covered: normal wear of consumable parts (for example batteries) and protective coatings designed to diminish over time; accidental damage; liquid damage; misuse; and modifications or repairs carried out by anyone other than Krass Gaming.

Your statutory rights under Norwegian consumer law apply in addition to this warranty and are not affected by it.

4. How to make a claim

Contact us as soon as you notice the issue at business@krassgaming.com or via the Contact Us page. Please include a short video of the fault and clear photos of the controller and its serial number. This helps us diagnose the issue quickly and process your claim.

We'll confirm next steps and, for valid claims, arrange return shipping at our cost. Once we receive and inspect the controller, we'll confirm the outcome. Refunds may take up to 7 days to appear depending on your bank.