Fraktpolicy
1. Order Processing Time
All controllers are custom built to order and carefully tested before shipment. Built to order controllers are sent within 10 to 15 working days. Repairs take 2 to 5 working days after your controller arrives. Processing time includes final quality checks and packaging. Orders are not shipped on weekends or public holidays. If there is any delay, we will notify you by email.
2. Shipping Destinations
We ship to Norway, Sweden and Denmark. If your country is not listed, please contact us before ordering.
3. Shipping Methods & Delivery Times
Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times after shipping:
- Norway: 3 to 5 business days
- Sweden and Denmark: 3 to 7 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, and peak seasons or holidays.
4. Shipping Costs
Shipping costs are calculated at checkout based on destination, shipping method, and order weight and size. Shipping is free in Norway on custom builds. Sweden and Denmark: a flat 150 NOK per order. Any shipping fees are clearly displayed before payment.
5. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow up to 24 hours for tracking updates to appear.
6. Customs, Duties & Taxes
We ship from Norway, which is outside the EU. Orders to other countries (Sweden and Denmark) are imports in the destination country. Our prices for these countries do not include the destination country's import VAT, any customs duty or the carrier's handling fee. These are charged by the carrier and paid by you when you receive the parcel. Every parcel is declared to customs with its real content and value.
If you refuse to pay these charges and the parcel is returned to us, the cost of the return shipping is deducted from any refund.
7. Incorrect Address or Failed Delivery
Please ensure that your shipping address is correct at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses, or packages returned to us due to failed delivery attempts. If a package is returned to us due to an address issue, additional shipping fees may apply for reshipment.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, contact us within 48 hours of delivery (or the expected delivery date) and provide photos of the packaging and product (if damaged). We will work with the carrier to resolve the issue and, where appropriate, arrange a replacement or refund.
9. Contact
For shipping related questions, please contact us at business@krassgaming.com with your order number, shipping address and a description of the issue.
10. Important Notice
Products sold are custom modified original controllers and are shipped after functional testing. Shipping delays caused by carriers are outside our control, but we will always assist where possible.